Responsible gaming

Last updated: November 2, 2026

Our commitment

Gaming at the Twinkle Trove casino hotel should always be entertainment, never a way to make money or escape problems. Our hosts, dealers and security staff all complete responsible gaming training and are ready to help any guest who needs it.

Age policy

You must be 21 or over to enter the casino hotel gaming floor, join Chip School or play any game. ID is checked at the entrance and may be requested again at any time.

Tips for safer play

• Set a spending limit before you play, and stick to it.
• Decide how long you'll play and take regular breaks.
• Never chase losses or borrow money to gamble.
• Skip the tables if you're upset, tired or have been drinking heavily.
• Keep gaming as one part of your casino hotel stay, alongside food, music and rest.

Warning signs

It might be time to step back if you're spending more than you planned, hiding gambling from people close to you, feeling uneasy when you can't play, or going back to win back losses.

Tools we offer

• Cool-off breaks: pause your player account for 24 hours up to 30 days.
• Self-exclusion: voluntarily bar yourself from the casino hotel gaming floor for 6 months, 1 year or 5 years.
• Marketing opt-out: switch off all gaming offers and promotions.
• Confidential chats: speak privately with a trained team member, day or night.

Getting help

If gambling is harming you or someone you care about, please reach out. In the United States, the National Problem Gambling Helpline is free, confidential and open 24/7 at 1-800-GAMBLER. Outside the US, contact your local support service. Our front desk can also help you find support.